Practice number: 01923 231803


Practice hours

  • Mon - Thur
    8:00am - 1:00pm/2:00pm - 5.30pm
  • Friday
    8:00am - 1.00pm /2.00pm - 4.30pm
  • Sat
    8.15am to 1.00pm

Contact Us

Cassio Road Dental Practice
102 Cassio Road
WD18 0QL
Practice number
01923 231803

Complaints Procedure

  • The Practice Manager will acknowledge receipt of the written complaint within 2 working days, and where possible a written response will be sent within 28 working days or less, unless a meeting is required.

  • All dental professionals, including dentists, specialists, hygienists, nurses, implant/oral surgeon or staff directly involved in the complaint will be asked for their views.

    If your complaint is not resolved at practice level you may seek advice from the following bodies:

    For NHS treatment complaints you can visit NHS Choices at or contact NHS England through
    The address is
    NHS England, PO Box 16738.
    B97 9PT
    or telephone 03003112233.

    For Private treatment complaints you can contact The Dental Complaints Service,
    Stephenson House
    2 Cherry Orchard Road
    Croydon CRO 6BA,
    0845 6120540,,.

  • If more information is needed from the patient, we will invite them to a meeting (at a time convenient to them) at which time a secretary will be appointed to take notes and minutes of the meeting. We will try to resolve the problem at this stage and if not resolved a further response will be sent within 7 days of the meeting.

  • Any offer of redress, made as a good will gesture on the part of the practice, is always done without admission of liability.

  • If the patient is still dissatisfied, information will be given as to the appropriate body that will deal with the complaint at a higher level. This is The General Dental Council
    37 Wimpole Street
    W1G 8DQ
    0845 2224141
    Throughout this procedure, all information will remain strictly confidential.

  • We take any complaints seriously and are always anxious to respond to any difficulties in a responsible manner.

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